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Monthly Archives: April 2012

Welcome to part 1 of our 3 part series that helps you take a deeper look into how your customer service stacks up.  In what areas do you excel?  Where do you think you can improve?  Feel free to leave comments below or start a conversation on our Facebook page.  The more input and conversation, the more everyone benefits! _______…

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by Connie Whitman Stuck in a Rut? 4 Tricks to Kick-Starting a Comeback! Do you feel like you are running through the motions every day? Doing the same things over and over with no end in sight? Get up, go to work, eat, sleep, repeat… So it’s time to stop feeling bad because you are not alone. Most people get…

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By Lee Odden One of the practical opportunities for companies that acquire and engage customers through a sales force, is through social media content and participation.  In fact, many corporate marketing departments have found their field sales reps active on sites like Facebook, Twitter, LinkedIn and even YouTube before headquarters has.  Such “rogue” social media activity might be proactive, but…

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