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One of my favorite Ted Talks presented by Simon Sinek.  What a simple thing to remember, but something that will change your mindset in how you present yourself and your business!  “People don’t buy what you do…they buy ‘why’ you do it”.

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If you’re not IN sales, there’s a good chance you cringe at the thought of working on your ‘sales skills’.  Sure selling for a profession is not for everyone…it doesn’t ignite a fire under all of us.  However, there is a common denominator with all successful people…believe it or not, it is sales.  You’re probably a good sales person and…

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DiSC is the four quadrant behavioral model based on the work of William Moulton Marston Ph.D. (1893 – 1947) to examine the behavior of individuals in their environment or within a specific situation. DISC looks at behavioral styles and behavioral preferences. Marston’s work defined four categories of human behavioral styles, types or temperament, now known as “D” for Dominance-Drive-Direct, “I”…

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Men-tor  n.  A wise and trusted counselor or teacher. By now most of you know the tremendous benefits of Developmental Coaching; to bring your team to the next level of performance.  Mentoring is a great compliment to monthly Developmental Coaching.   This is another way to help your team develop, grow and improve their overall performance.   The interesting thing about Mentoring…

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One of my favorite topics to teach is improving communication skills, both in our professional and personal lives.  There are so many layers to discuss when we talk about this topic.  Here are six layers, which I think are important when discussing communication skill: Male vs. Female perspective.  Men are from Mars and women; we really are from Venus…lol!!! The…

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Like most of us business people and sales professionals, you probably cringe at the thought of cold calling.  Unfortunately it does need to be part of your arsenal to have an effective sales campaign.  All the pieces need to be there AND executed well to progress and grow your business. Why does cold calling generally bring up such a feeling…

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So, it’s been awhile since my last post, but I am coming out of my late summer hibernation and wanted to share a nice article I came across. Procrastination is a hurdle we all struggle with from time to time.  This is a topic that I will be writing about in more detail in the near future.  In the meantime,…

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My family and I just returned from our one week vacation in Long Beach Island, NJ.  The weather was perfect, the ocean water was warm and the waves were awesome!  This is the first year my husband and I agreed to let our 15 and 12 year old boys bring a friend down the shore for the entire week.  The…

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For anyone who doesn’t follow this blog, I wanted to introduce it to you today.  It is called PurposeFairy, and is written by Luminita Daniela Saviuc.  She explains that this blog is  “a vault of my observations on the human condition, and how to access our infinite selves in our daily lives.”  For us readers, it serves as some insightful daily…

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So we’ve come to final leg of my Customer Service Workshop.  I’m sure you’ve all been on the edge of seats eagerly awaiting the remaining questions 😉  Remember this is just to bring awareness to your customer service efforts.  What do you do well?  What can you work on?  It’s time to take an honest look at your business.  We…

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